Deleting Emails in Webmail
Jun 10 17
We often get asked why your mailbox is still full when you have deleted all your emails via Webmail or at least removed a good bunch of them.
When you click delete, if you then see a line through the email you need to hit ‘Purge Deleted’ in order for the emails to be completely removed from your mailbox.
Error Sending Emails?
Jun 10 17
This problem crops up from time to time with our customers so if you receive an error like this when you try to send your email:
‘Your outgoing (SMTP) e-mail server has reported an internal error.
If you continue to receive this message, contact your server
administrator or Internet service provider (ISP).
The server responded: rblsmtpd: 0.0.0.0.0 pid 7423: 451
http://www.spamhaus.org/query/bl?ip=0.0.0.0.0′
This means your ISP (Broadband provider’s) IP address is listed with one of the main spam database’s which most mail servers use. (In this case Spamhaus).
If they are listed you will have problems sending email and automatically receive this message so the best thing to do is go to your domain’s Webmail address and send from there instead, the address is as follows:
webmail.yourdomain.com
(obviously replace yourdomain.com with your domain name).
Username = the first part of your email address, eg. sales
Password = the corresponding email password.
Your ISP should be aware of the block and will be taking steps to remove their IP from the list.
Mailbox Quota Exceeded Warning
Mar 10 11
Just like your webspace and your bandwidth, it is important to keep track of how much of your mailbox quota you are using. If you don’t you may be greeted with an email that looks like this:
“*Subject: **Quota exceeding warning*
Warning!
Your mailbox quota was exceeded. All messages to your address will be
rejected.
Please, free space in the mailbox or contact server administrator.
This message is automatically generated, please do not reply to it.”
The default mailbox size with us is 20MB. This is normally more than enough if you are downloading your emails on a regular basis, as this is usually enough for several hundred emails.
For any particularly busy mailbox, or any mailbox that regularly receives large attachments you should consider either upgrading the email account or redirecting the email to another address. We can offer a mailbox quota of 100MB for
If you think that you have downloaded all your emails and you still receive the error message above, then you may be inadvertently keeping a copy of your emails on the server. To check this (using Outlook as an example) click on tools, then accounts, then highlight your account and click on properties, then advanced. In this section you will see the option to keep a copy of mail on the server. If this is ticked and you receive the error above then untick it, or set mail to be removed off the server after so many days.
To view how many emails you currently have on the server, you can login to our webmail service at the following address:
http://webmail.yourdomainname.com
(just replace yourdomainname.com with your actual domain name)
Special Offers
Feb 10 09
Check out our current offers below:
Receive a free .info domain name with any hosting package purchased before the end of June 2010.
Click here for your Free .info domain name
For a limited time only we are now offering domain names for the amazing
price of £9.99. This price is available when you purchase any hosting
package. Choose your Domain name and tick the appropriate Special Offer
Boxes on the Order Page to receive the discounts!
Click here to receive your £9.99 domain
As well as our normal Site Buider offer we are now pleased to announce that we can offer a 1 page Plesk Site Builder with every single domain registration. This is perfect for anybody who would like to have a ‘holding’ page with their company details on.
No design knowledge is required. Easily create your design in 5 simple steps. With over 500 design templates to choose from, it’s ideal for the small business user or personal website.
Click here for more information.
Free Plesk Site Builder
Feb 10 04
Special Offer Extended
Due to the popularity of the Plesk Site Builder we have decided to extend the free offer for a further month. Purchase any domain with a hosting package and you will receive the Plesk Site Builder free of charge for 1 year.
Parallels Plesk Sitebuilder is an easy to use, scalable web application designed to create and manage websites. The software’s easy-to-use, five-step wizard and 14 dynamic modules make this software a powerful and flexible solution. The modules included are: Blog, Image Gallery, Guestbook, eShop, SitePal, Forum, Feedback, Registration, RSS Reader, Voting, Script, Area Map, File Download, SiteMap, External Page, and Flash Intro.
Getting started with Wordpress
Feb 10 04
Wordpress is one of the most popular Content Management Systems available, as of September 2009 
it is used by over 200 million websites worldwide. It is primarily a blogging software but it can also be used as a general content management for standard websites.
We will shortly be launching a new ‘Wordpress Hosting’ package, which will make it easy for you to set up and start writing your blog/website with a minimum of technical know-how. We’ll take care of the installation, set up the back end database and provide you with your user details. All you need to do is start typing!
Below is a guide which will enable you to have a fully working website or blog in minutes.
Once you login with the details we provide you, you will be presented with your Wordpress Dashboard, which is the control panel that will take care of pretty much everything on your blog, form the writing of posts to the style and layout of your site.
The first thing to do is choose the kind of layout you would like and this is done in the Appearance section under ‘Themes’ There are thousands of free themes available, just click on ‘add new theme’ and you can search through Wordpress’s extensive list of available themes. Once you have chosen a theme click ‘install’ and Wordpress will then upload that theme to your account. Then click on the ‘themes’ section and activate the theme you have just installed. Then visit your website and you will see your content presented in the layout and style of the theme you have chosen.
Once you have set up your theme you can then start to customize the website. When you first visit your site you will see the Wordpress default tag line ‘Just another Wordpress Blog’ To remove this click on ‘general’ in the Settings section and remove or replace the text in the Tagline field.
Next, you can go to your Permalinks section and modify the way your posts links are displayed. The default permalink structure uses question marks and a lot of numbers. e.g http://www.your-name-here.co.uk/blog/?p=123.
If you change this to the ‘day and name’ option your web url’s will look cleaner and this is a more search engine friendly method. See below:
You are now pretty much ready to start writing. Wordpress does put a test post and test comment on your account. If you would like to remove them fist before you start, just go to the top left corner of your Wordpress Dashboard and click on ‘Posts’ then ‘Edit’ and remove the default text, then do the same in the ‘Comments ‘ section.
Now you have your website style and you’re ready to go, you may will want to add some Plugins, which add extra functionality to your site. Anything you can think of to add to your blog or website, there is probably a Wordpress plugin for it. Social networking Plugins are particularly popular.
You search for a Plugin the same way you would search for a Theme. Once you have installed your Plugin, go to the Plugins section of your Dashboard and click on ‘installed’ and then click on ‘activate’ In there are any further settings to configure the Plugin will appear in your dashboard sidebar, so you just click on the Plugin name and follow the instructions. Plugins are very useful and they can add so much to your site so it’s worth checking them out. You can find an excellent list of top Wordpress Plugins here.
That’s it! You’re ready to go, so start creating your content.
One other thing we recommend you do, is sign up to Google Analytics as it is a great resource for checking your website/blog’s stats and it can really help you optimise your site for the search engines.
Use the Google Analytics plugin in the link above, then you just sign up for a Google account and copy the code Google give you, into the plugin you have installed.
A full guide to Google Analytics can be found here.
Plesk Site Builder Now Available
Nov 09 23
New Launch
We have recently introduced the Plesk Site Builder as an optional extra for all our hosting packages. For November and December we have a special introductory offer – Purchase any new Hosting Package and you will receive the Site Builder for free.
Plesk Sitebuilder includes an easy to use five-step wizard. No Web Design or programming experience is necessary.
- Create the design of your website (choose from many free templates)
- Structure the website.
- Edit the content.
- Define parameters.
- Publish the Website
For full details please visit our Site Builder page.
Email Scam – Internet Trademark Intellectual Property Rights
Oct 09 16
There seems to be a new wave of this particular scam email, usually from the ‘Domain name registration center in Shanghai’ or the ‘Domain name registration organisation of Asia’ or similar.
The email will read something like:
—–Original Message—–
> *From:* fiona [mailto:fiona@east-technology.org]
> *Sent:* 08 October 2009 08:34
> *To:* office@your-name-here.co.uk
> *Subject:* Re:Europeanarts-Intellectual property rights (To CEO)
> *Importance:* High
>
> Dear CEO,
>
> We are the domain name registration organization in Asia, which mainly
> deal with international company’s in Asia. We have something important
> need to confirm with your company.
>
> On Oct.7,2009, we received an application formally. One company named
> “Baldfiltering company” wanted to register the following domain names:
>
> your-name-here.asia
> your-name-here.cn
> your-name-here.com.cn
> your-name-here.com.hk
> your-name-here.com.tw
> your-name-here.hk
> your-name-here.cn
> your-name-here.tw
>
> and Internet Trademark:Europeanarts
>
> through our entity.
>
> After our initial examination, we found that the keyword and domain
> names applied for registration are as same as your company’s name and
> trademark. These days we are dealing with it. If you do not know this
> company, we doubt that they have other aims to buy these domain names.
> Now we have not finished the registration of Baldfiltering company
> yet, in order to deal with this issue better, Please contact us by
> telephone or email as soon as possible.
>
> Best Regards,
>
> Fiona
>
> **Auditing Department **
Do not be taken in by this, as it is nothing more than a misleading and dishonest marketing ploy.
They basically want you to contact them so they can explain the importance of you buying all those domain extensions from them.
If, for any reason you would like to buy the Hong Kong extension of your domain name that’s fine, but you should go through a trusted domain registration company.
The article in this link explains what happened when one domain owner replied. Notice the amounts they want to charge towards the bottom of the article. Also the many comments from other domain owners who have received similar emails.
Make the most of your Spam Filter
Oct 09 07
The fight against Spam is a significant challenge that you face daily, and it continues to be one of the biggest problems on the Internet. Spammers are clever and they will continually conjure up new ways to bypass spam filters, so unwanted email will always be there, but you can dramatically reduce the amount of spam you receive if you use your Spam filter correctly.
Spam Assassin 
At Your-Name Here our choice of default Spam Filter is Spam Assassin.
SpamAssassin uses a variety of spam-detection techniques, that includes sophisticated scoring filters, Bayesian statistics, external programs, blacklists and online databases.
Used correctly, it can be a very effective deterrent against unwanted email.
How to configure Spam Assassin.
- Firstly login to your Plesk control panel.
- Click on the Mail icon under Services.
- Click on the email address you would like to configure settings for.
- Then click on the Spam Filter icon in the Tools section.
- In the Preferences section, you firstly set the score/tolerance level that email must hit before it is recognised as Spam. Each email is scored between 1 and 10 . As an example, if you were to receive an email with the subject ‘Buy Viagra Now’ that would score 8 or 9 as it is obviously Spam. The default setting is 7, which is usually a good place to start, but if you feel Spam is not being recognised enough, you just lower it to 6 or 5 and see how it goes.
- The What to do with Spam section gives you the choice to remove Spam automatically when it comes to the mailbox, or still deliver the email and mark it as xxxSpamxxx. If you want to include into the subject line the number of points that messages score, type _SCORE_ in this box. This will help you determine the best score setting to have.
- Next is the Blacklist section which allows you block specific addresses or domains that you do not want to receive mail from. You can add muliple entries, seperated by a tab, a colon or a comma. If you do not want to receive anything from any address at a particular domain you can use * as a wildcard. Just type *@domain.com and any user at that domain will be blacklisted.
- Similarly there is also a Whitelist section. If you want to be sure you do not miss any emails from specific senders, you can add multiple entries to your Whitelist in the same way.
- Click on the Training tab to improve accuracy of spam detection by training the spam filter on the e-mail messages that you have in your mailbox. Simply highlight an email and click on ‘It’s Spam’ or ‘Not Spam’ Once finished with training, you can remove spam e-mails from your mailbox using your e-mail program or Horde IMP Webmail interface.
- Once finished with your spam filter settings, remember to click the ‘Switch On’ icon, and then click OK.
That’s it! Your Spam filtering is now enabled and set to your specific requirements. The settings can be modified at any time in the same area of your Plesk control panel.